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network:eapstroubleshooting

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EAPS Troubleshooting

Switch Addresses

AddressName
02:04:96:83:48:ABServer_Room
00:04:96:83:9F:20ITV_CLoset
00:04:96:83:9F:57Office
00:04:96:83:9F:62Elementary_Ed
00:04:96:83:9F:7EBusiness_AD_RM
00:04:96:83:9F:82Ag_Room
00:04:96:83:9F:7BOld_KSU_Closet
00:04:96:83:9F:645th_Floor

Ring Topology

Server_Room
1:31Link_To_5th_Floor
2:31Link_To_ITV_Closet
ITV_CLoset
1:53Link_To_Server_Room
1:54Link_To_Office
Office
1:53Link_to_ITV_Room
1:54Link_to_Elementary_Ed_closet
Elementary_Ed
1:53Link_To_Office
1:54Link_To_Business_AD_Room
Business_AD_RM
1:53Link_To_Elementary_Ed_Closet
1:54Link_To_Ag_Room
Ag_Room
1:53Link_To_Business_AD_RM
1:54Link_To_Old_KSU_RM
Old_KSU_Closet
1:53Link_To_Ag_RM
1:54Link_To_5TH_Floor
5th_Floor
1:53Link_To_Old_KSU
1:54Link_TO_Server_RM

Useful Commands

show ports  1:53-1:54 configuration no-refresh
configure ports 1:53 auto off speed 1000 duplex full
show ports 1:53-1:54 congestion
show log | include "Received Link-Down-Pdu"
show log | include  <Info:vlan.msgs.portLinkStateDown>
show ports 1:53,1:54 rxerrors
show ports 1:31,2:31 rxerrors

EAPS Down Example

Slot-1 Office.1 # show eaps "seb-eaps" 

  Name: seb-eaps                          	Priority: Normal    
  State: Links-Down                     	Running: Yes
  Enabled: Yes	  Mode: Transit
  Primary port:   1:53  	Port status: Up	Tag status: Tagged
  Secondary port: 1:54  	Port status: Down	Tag status: Tagged

Slot-1 Elementary_Ed.1 # show eaps "seb-eaps" 

  Name: seb-eaps                          	Priority: Normal    
  State: Links-Down                     	Running: Yes
  Enabled: Yes	  Mode: Transit
  Primary port:   1:53  	Port status: Down	Tag status: Tagged
  Secondary port: 1:54  	Port status: Up	Tag status: Tagged

Packet Loss

--- 10.1.1.77 ping statistics ---
3365 packets transmitted, 3328 received, +11 errors, 1% packet loss, time 3443267ms
rtt min/avg/max/mdev = 0.185/0.722/1024.694/17.753 ms, pipe 4

--- 10.1.3.14 ping statistics ---
3368 packets transmitted, 3333 received, +11 errors, 1% packet loss, time 3445370ms
rtt min/avg/max/mdev = 0.207/1.040/1016.357/17.592 ms, pipe 4

CRC Errors

  • Any fiber run that is dropping seems to have some sort of CRC errors
  • run from Ag_Room to OLD_KSU giving CRC errors on OLD_KSU port 1:53 even after restarting both switches reconfigured both ports to 1G and CRC errors stopped
  • After reconfiguring both ports back to 10G the CRC errors seemed to have stopped
  • Run from server room to 5th floor stayed down after restarting both switches. Link did come up after reconfiguring both ports to 1G, both both 1:31 on server room switch and 1:54 on 5th floor switch had CRC errors
  • As of 8pm on Friday all other switches showing 0 CRC errors
  • Fibers in Ag_Room are transposed from the port descriptions.
  • Over the night of the 12th of Jan EAPS master reporting <Info:EAPS.RxPduLinkDown> on Office and OLD_KSU switches
  • reduced speed of Ag_room and OLD_KSU switch to 1G seeing if CRC errors are causing <Info:EAPS.RxPduLinkDown> on EAPS master
  • Office switch is having port 1:54 lose connection every hour or so, even after multiple restarts

Example Rx error report

 show ports 1:53,1:54 rxerrors no-refresh
Port Rx Error Monitor
Port      Link     Rx      Rx      Rx        Rx      Rx         Rx         Rx
          State    Crc    Over    Under     Frag    Jabber      Align      Lost
================================================================================
1:53      A        0       0        0        0        0          0          0
1:54      A        0       0        0        0        0          0          0
================================================================================
          Link State: A-Active, R-Ready, NP-Port Not Present L-Loopback
network/eapstroubleshooting.1515843390.txt.gz · Last modified: 2018/01/13 05:36 by tschulz