ISD 820 Knowledge Base

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====== Issue Resolution Table ======

^ ID ^ Date ^ Issue ^ Location ^ Resolution ^
| 03062014A | March 6, 2014 | Projector in elemlab is on,but unresponsive.  Lamp is on, white output, remote usless | Elemlab Room 120 | Get Ladder and power cycle projector |
| 03052014A | March 5, 2014 | broken power connector in chromebook 303| Room 301 | take eight screws from back of chromebook, unplug power jack, use plyers to remote broken connector from plug |
| 03052014A | March 5, 2014 | Chrome is launching but, no running window is showing | Room 120 | update academy and education city to [[windows:killchromescript|kill chrome processes upon startup]]  |
| 03062014B | March 6, 2014 | Chrome shortcut is gives cannot find file error | Room 218 | update target path |
| 03052014B | March 5, 2014 | Showing graph in dashboard in Zenoss | Room 219 | Copy url of graph image, use site site window and paste graph url |
| 03052014C | March 5, 2014 | Panadora is skipping (slow internet connection) | Room 219 | [[network:packet_filter:load_balance|force panadora traffic to use WCTA rather than Freshwater internet]]  |
| 03052014D | March 5, 2014 | Smartboard is showing red light | Room 111 | replace both usb to cat5 transceivers |
| 03072014A | March 7, 2014 | computer keeps dropping network connection | Room 303 | replace ethernet adapter |
| 03062014C | March 6, 2014 | protools is not using new audio interface device | Room 130 | setup audio device in protools hardware settings |
| 03062014D | March 6, 2014 | projector is dim hard to read (might need to perform a projector cleaning) | Room 130 | replace projector bulb |
| 03062014E | March 6, 2014 | tried openNMS | room 219 | decided not to use openNMS (can't add devices from web, uses only pgsql, java based web service) |
| 03072014B | March 7, 2014 | upgraded laptop to Ubuntu 14.04 | Room 219 |pluseaudio will not start because of hda_codec error everything else works.  [[ubuntu:complile_kernel|installed 3.14-5c5]] and [[ubuntu:pluseaudio|reset pulse audio settings]]|
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