ISD 820 Knowledge Base

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====== NComputing Lockup ======

===== March 27, 2014 =====
  * Occurs in Word and Publisher 2007
  * seems to happen when clipart search is open
  * every terminal server does not have any duplicate login sessions of the same user
  * CPU utilization is very low over 95% idle

<file>
Log Name:      Application
Source:        Application Error
Date:          3/27/2014 8:47:00 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      elemlabserv6.SEBEKASCHOOLS.NET
Description:
Faulting application name: WINWORD.EXE, version: 12.0.6425.1000, time stamp: 0x49d64d22
Faulting module name: dhcpcsvc6.DLL, version: 6.1.7601.17970, time stamp: 0x50745f7c
Exception code: 0xc0000005
Fault offset: 0x000011c1
Faulting process id: 0x14b8
Faulting application start time: 0x01cf49c0e39cf3e1
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office12\WINWORD.EXE
Faulting module path: C:\Windows\system32\dhcpcsvc6.DLL
Report Id: 4500acb1-b5b6-11e3-9d32-00224d5121a9
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-03-27T13:47:00.000000000Z" />
    <EventRecordID>10516</EventRecordID>
    <Channel>Application</Channel>
    <Computer>elemlabserv6.SEBEKASCHOOLS.NET</Computer>
    <Security />
  </System>
  <EventData>
    <Data>WINWORD.EXE</Data>
    <Data>12.0.6425.1000</Data>
    <Data>49d64d22</Data>
    <Data>dhcpcsvc6.DLL</Data>
    <Data>6.1.7601.17970</Data>
    <Data>50745f7c</Data>
    <Data>c0000005</Data>
    <Data>000011c1</Data>
    <Data>14b8</Data>
    <Data>01cf49c0e39cf3e1</Data>
    <Data>C:\Program Files (x86)\Microsoft Office\Office12\WINWORD.EXE</Data>
    <Data>C:\Windows\system32\dhcpcsvc6.DLL</Data>
    <Data>4500acb1-b5b6-11e3-9d32-00224d5121a9</Data>
  </EventData>
</Event>
</file>
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